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Frequently Asked Questions
We offer our cloud hosting services across the entire European Union, spanning 5 regions.
This includes France, Germany, Ireland, Benelux (Belgium, Netherlands, Luxembourg), Spain, Italy, Greece, Portugal, and Malta. We also cover Sweden, Finland, Denmark, Poland, Slovakia, Romania, Bulgaria, the Baltic states, Austria, Hungary, the Czech Republic, and Slovenia.
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Yes ! our platform was designed from the very beginning to be both infrastructure-agnostic and highly agile, allowing us to seamlessly deploy solutions in the cloud, on-premise, or in hybrid environments. This versatility ensures that we can meet the diverse needs of our clients, regardless of their existing infrastructure or business requirements.
We recognize that different organizations have varying needs when it comes to hosting their data and applications. Some may prefer cloud deployments to leverage the benefits of scalability, cost-efficiency, and ease of management, while others might require on-premise solutions for reasons such as regulatory compliance, security concerns, or the need for direct control over their infrastructure. Our platform accommodates both approaches, providing the same level of excellence in performance, reliability, and security no matter where the deployment occurs.
For businesses that require on-premise deployment, we understand that the driving factors often include strict compliance with industry regulations (such as GDPR in Europe, HIPAA in healthcare, or FINRA in finance), the need to protect highly sensitive data, or simply the desire for full operational autonomy. In these cases, we tailor our services to seamlessly integrate with your existing infrastructure, ensuring that the solution fits perfectly within your current environment. This includes working with your IT team to ensure that the deployment process is smooth, and that the solution is aligned with your operational workflows and security protocols.
Our on-premise solutions offer the same core benefits as our cloud offerings, including:
Flexibility: Our platform is designed to adapt and grow with your needs. Whether you’re expanding your infrastructure, scaling up operations, or evolving your business processes, our solutions provide the flexibility required to support your long-term goals.
Scalability: Even in an on-premise environment, our solutions are built to scale. This means you can start small and expand as needed, without having to overhaul your entire infrastructure. We can deploy modular architectures that allow for easy expansion as your business evolves.
Security: Security is at the heart of everything we do. In an on-premise setup, we apply the same rigorous security standards as we do in the cloud, including encryption, access control, and continuous monitoring. This ensures that your data remains protected from unauthorized access and breaches, even when hosted within your own data centers.
Additionally, our on-premise deployments are fully customizable. We work closely with your team to understand your specific technical and operational requirements, and we configure the solution to fit within your existing systems. This ensures minimal disruption to your day-to-day operations and allows for a smooth transition to the new platform.
Moreover, with our hybrid approach, you have the option to combine the best of both worlds: on-premise control for your critical systems, while leveraging the cloud for less sensitive, scalable workloads. This allows for greater flexibility in managing costs, scaling your operations, and maintaining the highest level of data security. At the end of the day, our goal is to provide a solution that is tailored to your business needs, regardless of where or how it’s deployed. Whether in the cloud, on-premise, or hybrid, we ensure that your systems are not only optimized for peak performance but also aligned with your business objectives and strategic vision.
Security is the cornerstone of our cloud platform, designed with a proactive approach that not only meets current requirements but also anticipates future threats. We have implemented a multi-layered security architecture, incorporating cutting-edge encryption technologies, granular access controls, strict regulatory compliance, continuous monitoring, and expert support.
- In terms of compliance, we are committed to adhering to industry best practices, such as those defined by ISO 27001 standards and European regulations like GDPR. Our regular audits, both internal and external, reinforce this commitment by providing constant oversight of risks and security processes. This vigilance not only ensures compliance with current regulations but also allows us to adapt our strategy to legal and technological developments.
- Our encryption approach is comprehensive: we apply robust encryption protocols for both data in transit and at rest. This ensures that sensitive information remains inaccessible to unauthorized actors, even in the event of a breach attempt. Whether through asymmetric encryption or well-protected symmetric keys, your data is secure at every stage of its lifecycle.
- Role-Based Access Control (RBAC) goes far beyond simple user management. It allows for fine-grained permission administration, ensuring that each user or group only has access to the resources necessary for their activity. This approach effectively prevents privilege abuse and minimizes risks related to unauthorized access.
- Our platform integrates real-time threat detections monitoring mechanisms that continuously scan the entire infrastructure to detect any anomalies or suspicious activity. This system is supported by behavioral analysis tools that help identify threats before they become critical. In the event of a threat detection, our incident response systems are activated immediately to contain and eliminate the risk, minimizing potential impacts on your operations.
- The resilience of our cloud infrastructure is built on advanced redundancy and backup solutions. In the event of failure or data loss, our rapid restoration processes ensure a swift return to normal operations, maintaining business continuity. Automated and frequent backups provide an additional line of defense against data loss, adding an extra level of security to your environment.
- Moreover, our platform undergoes regular updates and security patches as soon as potential vulnerabilities are identified. This proactive approach ensures that your environment remains protected against the latest threats and that you always benefit from the most recent security enhancements, thereby reinforcing the security and reliability of all your hosted services.
- Finally, our commitment to security goes beyond technology. We offer expert support available 24/7, with security specialists ready to quickly respond to any issues or questions. We understand that security must never be compromised, which is why our team is always at your disposal.
This combination of advanced technological tools, regulatory compliance, proactive monitoring, and dedicated support makes our platform a trusted solution, designed to meet the highest security standards in an ever-evolving digital world.
Our Cloud Virtual DataCenter Architecture is designed with high availability and unmatched data protection at its core.
With a minimum of 3 compute hosts and 3 storage hosts per datacenter, we ensure that your applications and data are always online and accessible, even in the event of a hardware failure. This redundancy across multiple hosts ensures seamless failover and uninterrupted service continuity.
Additionally, our robust 321 backup policy—3 copies of your data, stored across 2 different types of media, with 1 copy off-site—guarantees that your critical data is safe, regardless of the scenario. By spreading backups across multiple datacenters from different providers, we further enhance protection, minimizing the risk of data loss due to localized failures, natural disasters, or security breaches.
This approach to data availability and protection ensures that your infrastructure is resilient and secure, offering peace of mind and industry-leading uptime for your most critical business operations.
Our Role-Based Access Control (RBAC) system allows the primary tenant administrator to easily add and manage users within their tenant. Administrators can assign specific access rights to individual users based on the services they need to interact with.
In addition to service-level access, administrators can also configure granular permissions for more detailed control over the management of these services, ensuring each user has the appropriate level of access for their role. This system enhances security and simplifies user management, giving administrators full control over who can view, manage, or modify specific services within the platform.
